Our Process

This page outlines the high-level process from exploring athenahealth’s offerings to bringing an API integration using athenaOne APIs live in Production. Personal health record (PHR) apps follow an expedited timeline and are exempt from several steps shown below.

 

Explore

You do: 

 

    Contracting

    You do:

    • Reach out to athenahealth to determine contracting requirements if you're an existing customer or are interested in becoming an athenaOne customer or Marketplace Partner

    athenahealth does:

    • Send a contract for your review and signature 

    Design Solution

    You do:

    athenahealth does:

    • Provide Tech Spec 
    • Help you optimize calls by choosing the best APIs for your use case 
    • Grant API access to your dedicated Preview environment 

    Build & Test 

    You do:

    • Develop and test your solution in your own Preview environment, at your speed  
    • (As needed) Request API Solution Consulting to advise and guide you on your integration development 
    • Request Solution Validation once your application is ready to demo 
    • Review best practices, auth models, and testing recs to ensure your application is compliant 

    athenahealth does:

    • (As needed) Provide advice and guidance on your integration development 
    • Schedule Solution Validation call with an athenahealth specialist and your business and technical stakeholders 

    Validate Solution

    You do:

    • Provide a full, end-to-end demonstration of your solution using your Preview environment 
    • (As needed) Address outstanding issues and re-request Solution Validation 

    athenahealth does:

    • Review finalized API Technical Specification Form  
    • For successful validations:  
      • Provide Go-Live Authorization Form for signature 
      • Provide Production Access for the API Solution 
      • Delete temporary Preview environment following Production access 
    • For unsuccessful validations, provide an explanation of outstanding issues that you will need to resolve before re-requesting Solution Validation 

    Go Live

    You do:

    • Update your app with the Production keyset and deploy the app to Production 
    • If you are developing a Marketplace solution or working on behalf of an athenahealth client, you will also coordinate deployment to Production with the client. 
    • If deploying your app to multiple athenahealth clients, run your regression test with your client(s) before rolling out to other clients. 

    athenahealth does:

    • Create/enable appropriate Production credentials for Production use. 
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