Customer Support

For existing customers of athenahealth’s Platform Services API Solutions, you may use this form to request the services outlined below. If you are not a current Platform Services API Solutions customer, you can learn more about becoming a customer here

If this is not a custom integration, ie: your intent is to deploy a repeatable solution to multiple athena clients, please apply for our Marketplace program here. We can help to scale and bring your solution to a broader market.

Available Support Types

Preview Refresh 

API Access

API Consulting

Solution Validation Request

Preview is based on a snapshot of production data. You can request an updated snapshot (refresh) here

(1-5 business days)

Request back-end API key access to your Preview test environment (aka context ID). 

(1- 5 business days)

Request assistance from our API Solution Consultants.

(2-4 weeks)

When you’ve completed the requirements and are ready for Solution Validation, request here.

(2-4 weeks)

Please reach out via our Technical Request Form to get started.

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