Go Live, Publish to Marketplace

To go live, you will need production App (keys). Production keys allow your app to access and interact with production athena client’s data. Follow these steps to get production app

Migrate Instructions
  1. Go Live Process

    To go live, you will need production App (keys). Production keys allow your app to access and interact with production athena client’s data. Follow these steps to get production app. 

    1. Schedule a Technical Readiness call with us - Technical Request Form

    1. Solution Validation Call – athena’s review team will request for a product demonstration and review important aspects of your implementation to help you avoid issues in production. 

      1. End to End testing of app

      2. Security validation

    2. Go-Live Authorization form – API_Go_Live_Authorization

      1. athena clients/vendors

      2. Partners

    3. Post the authorization step, athena’s operation team will create a production app for you. 

    4. Go to your app’s dashboard, under Application and find your production app. Click on the app’s credentials tab to generate new keyset. 

    1. Update your app with production keyset. 

    1. Run your regression test and test along with your client before rolling out to other clients. 

    Ready to rollout to more athena clients? Start your journey with our Marketplace. Check Marketplace section for further details.

  2. Post Go Live

    Once the solution is live, we suggest you subscribe to our updates and regularly check the following items to ensure you are not missing out on changes.

    1. Updates – Checkout athena’s API Updates on regular basis for API changes, and our new APIs 

    1. Subscribe to API status updates for downtime communications. 

    1. API Stats – Check out API usage stats per 

    1. Error Monitoring

      • Rate-Limits: In case if you are seeing 429 error messages, or nearing your rate-limits, request you to consider upgrading your rate-limits to avoid errors in your application. Submit a ticket to us for upgrading your account for higher rate-limits. 

    2. Invoicing: Check invoices in your account here, for API usage information and amounts payable. 

  3. Marketplace Overview

    Are you interested in scaling your service to our base of athenaOne providers? With over 100,000 visits a year, our Marketplace makes it easy for you to promote your solution that enhances athenaOne products. athenaOne providers care about the technology in their office and value patient experience and the marketplace is the only place you can sell your services and demo your integrations to them. Signing-up new customers is easy and doesn’t require any additional custom integration work as long as the customer is in the athenaOne ecosystem.  

    When athenahealth customers want to enhance their performance, decrease costs, or seek a functionality not offered by athenahealth, the Marketplace is where customers and their customer success managers (CSM) look for solutions. This is your opportunity to prove your value to prospective customers with a great service at a fair price.


    Benefits of being on the athenahealth Marketplace

    • Advertising to a captive customer audience who has favorable low friction integration 

    • Dedicated athenahealth Partner Manager to answer questions and advocate for your success 

    • Marketing, consulting, and promotional opportunities to help you make a splash with your target customers

    • Joining the athenahealth partner community and share experiences with other partners in our online community


    Your journey to join the athenahealth Marketplace 

    We’re excited you’re interested in being part of our Marketplace! There are a few things we want to review to make sure you’re ready to post your listing.  

    • If you have a digital integration with athenahealth your journey will look like this: 
      Integration Scoping -> Platform Services Contracting -> Integration Build & Test -> Marketplace Launch 
    • If you don’t have a digital integration with athenahealth:
      Solution pitch -> Marketplace Contracting ->  Marketplace Launch 
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