Go Live / Publish to Marketplace

To bring your application live, you will need to have a production app created by athena. You will need to follow our 'Go Live' process below, to access and interact with athena client’s production data. 

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  1. Go Live Process

    To go live, you will need a Production App(s)/Key(s). Production Keys allow your app to access and interact with athena client production data. Follow these steps to get production app. 

    1. Request Solution Validation with us - Technical Request Form

    1. Solution Validation Call – the athena team will require a product demonstration to ensure the end-state solution functions as intended and is in accordance with athenaNet workflows, security best practices, and complies with all industry regulations. This is important to help you avoid issues in production

    2. Production App Go-Live – once approved and authorized, the athena team will work with you to create/enable appropriate production credentials for production use.

    3. Update your app with the production keyset and roll this out into production for the athena client.

    4. Update your app with the production keyset.

    5. Run your regression test and test along with your client before rolling out to other clients. 

    Ready to rollout to more athena clients? Start your journey with our Marketplace. Check Marketplace section for further details.

  2. Post Go Live

    Once the solution is live, we suggest you subscribe to our updates and regularly check the following items to ensure you are not missing out on changes.

    1. Updates – Checkout athena’s API Updates on regular basis for API changes, and our new APIs 

    1. Subscribe to API status updates for downtime communications. 

    1. API Stats – Check out API usage stats per application

    1. Error Monitoring

      • Rate-Limits: In case if you are seeing 429 error messages, or nearing your rate-limits, request you to consider upgrading your rate-limits to avoid errors in your application. Submit a ticket to us for upgrading your account for higher rate-limits. 

    2. Invoicing: Check invoices in your account here, for API usage information and amounts payable. 

  3. Marketplace Overview

    Are you interested in scaling your service to our base of athenaOne providers? With over 100,000 visits a year, our Marketplace makes it easy for you to promote your solution that enhances athenaOne products. athenaOne providers care about the technology in their office and value patient experience and the marketplace is the only place you can sell your services and demo your integrations to them. Signing-up new customers is easy and doesn’t require any additional custom integration work as long as the customer is in the athenaOne ecosystem.  

    When athenahealth customers want to enhance their performance, decrease costs, or seek a functionality not offered by athenahealth, the Marketplace is where customers and their customer success managers (CSM) look for solutions. This is your opportunity to prove your value to prospective customers with a great service at a fair price.


    Benefits of being on the athenahealth Marketplace

    • Advertising to a captive customer audience who has favorable low friction integration 

    • Dedicated athenahealth Partner Manager to answer questions and advocate for your success 

    • Marketing, consulting, and promotional opportunities to help you make a splash with your target customers

    • Joining the athenahealth partner community and share experiences with other partners in our online community


    If you are interested in joining, please reach out via the form at the bottom of the Marketplace Information page.

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